| 1. Hardware Guarantee |
All RSST equipment is shipped with guarantee of one year warranty. During this period, RSST will do all repairs free of charge (material and labor). The faulty parts or units have to be shipped (freight prepaid) to RSST service center. RSST team will pay the freight charges when the repaired parts are shipped back to the customer. (Remarks:Products showing abuse, misuse, alteration or lightning strikes may not be repaired or replaced under warranty)
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| 2. Software Guarantee |
Each software license comes with a one year warranty starting from the time of shipment. The warranty provides
a software update for any problem resulting in the unwarranted termination or "blocked" condition of a RSST
library or server. It also warrants for missing files or unreadable media on a purchased software media product.
Problems must be reproducible by RSST from an adequate description, recording, or demonstration program
provided by the customer. Consult the RSST software support guide on how to report problems.
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| 3. Guarantee on repaired parts |
Repaired subassemblies have a warranty of three months for the same type of failure or the extent of the
remaining warranty, whatever term is longer.
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| 4. Remarks |
1.Display the RMA number prominently on the outside of the box to avoid delays to your repair.
2.In the event that a product requires repair after one year from receipt of order, RSST will assist in having
items repaired by our technician or suitable repair facility if possible. Customer will be charged for all cost of repair and handling.
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| RSST Sales Team |
